Skip to main content
Asked a question 11 months ago

Hi, I booked a ticket for a train (Frecciarossa) from Roma Termini to Venezia San Lucia. I got the order number (with PNR) in an email but could not see any tickets or link to tickets with this email. in the email it is written that I should bring the ticket along with the PNR during the travel. any help on how to download the tickets? Thanks, Sriram

Join the conversation! 

Sign up to ask questions in the ItaliaPass community and get expert advice and tools for travelers to Italy.

Hello Sriram,

High speed trains actually only require the PNR to board. The process is very easy and all you have to do is show your PNR to the conductor. 

We are however able to provide e-tickets upon request. If you reach out to our customer service team, we are more than happy to help. I hope you have a wonderful time in Italy!

Ciao Sriram and thanks for getting in touch! A member of our @Traveler Experience Team17 will respond to you directly just as soon as the office opens back up (it's open M-F 9 am to 5 pm ET) so you can get your ticket. 

Enjoy your visits to Rome and Venice! Buon viaggio!