Hello Melanie and thanks for your question. We're looking into the situation with the national railway to find out why this is. As soon as I have any additional information to share, I'll let you know.

Shelley RuelleCommunity Guide
ItaliaPass Team
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Hello Melanie and thanks for your question. We're looking into the situation with the national railway to find out why this is. As soon as I have any additional information to share, I'll let you know.
I have been through 3 strikes - France, Italy and the UK - and have always had luck by going to the main train station and have the clerk schedule my trip.