My family and I (4 passengers) traveled Rome-Florence August 4/23 on Frecciarossa #8524. Train was 100 minutes late, we missed our connections and had a lot of extra expenses like hotel and meals. To claim with our insurance we need an official confirmation or statement regarding the late arrival. I spoke with Mary in Customer Support at Trentitalia but Mary said I have to get this information from Italiarail. Please advise how to do so.